Contact Us
We are here to help. Reach out to the right team for quick assistance or visit our office.
Customer Support
Need help with your loan or account? Our support team is here for you.
Grievance Redressal
For escalations and unresolved issues, contact our Grievance Redressal Officer.
Mr. Mehul Jain
Grievance Redressal Officer (GRO)
For business inquiries, email us at info@jssfinance.com
Grievance Redressal Escalation Matrix
In case your concern is not resolved, you can contact the levels and wait for a resolution as per the Turnaround-Time mentioned.
| Level | Turn-around Time | Name & Designation | Contact No. |
|---|---|---|---|
| Level 1 | 7 Working Days | Name: Customer Care Team Designation: Customer Support | Mon–Sat: 10:00 AM – 6:00 PM | Sunday: Closed |
| Level 2 | 7 Working Days | Name: Mr. Mehul Jain Designation: Grievance Redressal Officer (GRO) | |
| Level 3 | 30 Days | Name: Mr. Jitendra Agarwal Designation: Principal Nodal Officer (PNO) | |
| Level 4 | — | Name: Reserve Bank of India Designation: RBI Ombudsman / Centralised Receipt and Processing Centre (CRPC) | CMS Portal:cms.rbi.org.in Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160017 |
Our Offices
Come visit us at our offices to discuss your financial needs in person. Our team is ready to welcome you.
Registered Office
277, B. B. Ganguly Street, 1st Floor,
Room No. 106, Kolkata – 700012,
West Bengal, India.
Branch Office
ICS Square Ground Floor, No. 57, 8th Main Road,
Near State Bank of India, 3rd Phase J.P Nagar,
Bengaluru – 560078, Karnataka, India.
Working Hours
Monday - Saturday: 10:00 AM - 6:00 PM
Sunday: Closed