Contact Us
We are here to help. Reach out to the right team for quick assistance or visit our office.
Customer Support
Need help with your loan or account? Our support team is here for you.
Grievance Redressal
For escalations and unresolved issues, contact our Nodal Officer.
Mr. Person Name
Grievance Redressal Officer (GRO)
For business inquiries, call us at +91-120-4041400 or email info@jssfinance.com
Grievance Redressal Escalation Matrix
In case your concern is not resolved, you can contact the levels and wait for a resolution as per the Turnaround-Time mentioned.
| Level | Turn-around Time | Name & Designation | Contact No. |
|---|---|---|---|
| Initial Complaint | 7 Working Days | Name: Customer Care Team Designation: Customer Support | |
| Level 1 | 7 Working Days | Name: Mr. Person Name Designation: Grievance Redressal Officer (GRO) | |
| Level 2 | 7 Working Days | Name: Mr. Person Name Designation: Principal Nodal Officer |
Our Offices
Come visit us at our offices to discuss your financial needs in person. Our team is ready to welcome you.
Corporate Office
277, B. B. Ganguly Street, 1st Floor,
Room No. 106, Kolkata – 700012,
West Bengal, India.
Branch Office
ICS Square Ground Floor, No. 57, 8th Main Road,
Near State Bank of India, 3rd Phase J.P Nagar,
Bengaluru – 560078, Karnataka, India.
Working Hours
Monday - Saturday: 10:00 AM - 6:00 PM
Sunday: Closed